HI
I have sent a message to NF support asking this question. Wondering if anyone here has a similar experience?
I have uploaded a video to files 3 times now, each time it is rejected but without any reason. If I look at 'all files' I can see it's listed as rejected, but it does not appear in the 'rejected' folder. This is in the correct format it is much less than the 1GB limit and I am nowhere near the 20GB total limit. This video has uploaded to other platforms absolutely fine.
Any ideas whilst I await a NF response?
Rejected file
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RuthStrawberry
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space_cowgirl
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It could be their new AI system to "catch" files, but it's not perfect - I had one rejected for no reason last week. Put in a support ticket and they should get it cleared up the same day.
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RuthStrawberry
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This is exactly what happened, they've reacted fairly quickly and manually accepted the file.
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RuthStrawberry
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Just to update, after they manually accepted it there were now 3 versions in file manager. This meant I could not apply tags or compliance.
After a bit of a struggle because they wouldn't delete, I changed file names for 2, deleted those, then was able to tag and complete compliance. Goody bag now launched.
After a bit of a struggle because they wouldn't delete, I changed file names for 2, deleted those, then was able to tag and complete compliance. Goody bag now launched.
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